Customer service
We have customer service teams (that you can call, email or make a appointment to visit in person).
To learn about their customer service standards, complaints procedure and facilities, refer to the documents below.
Alternatively, to find out their opening hours, view our Land Registry service opening hours web page.
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All Publications
| Title |
Description |
Date |
File Size (Kb) |
Format |
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CIC2 All offices |
Accuracy - an update on how well we process customer applications. (This edition covers August to September 2009.) |
11/11/2009 |
294Kb |
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CIC6 All offices |
Our performance - an update on customer information targets. (This edition covers year to 30 September 2009.) |
11/11/2009 |
334Kb |
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CUS-SER-STD-2010 |
Service standards. This booklet sets out the standards of service you can expect from us. (May 2010 edition.) |
01/06/2010 |
1,458Kb |
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Customer care policy |
Customer care policy |
01/06/2010 |
2,294Kb |
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GEO-INFO |
Geographic Information Charter Standards Statement
(Adoption by HM Land Registry) |
24/06/1998 |
192Kb |
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GLOSS-EW |
English-to-Welsh glossary of legal terms |
01/03/2000 |
256Kb |
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PTR-2010 |
Putting things right (booklet). This booklet explains what you should do if you are not happy with the service you have received from us. Each complaint we receive gives us the opportunity to put things right. |
01/04/2010 |
7Kb |
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